Toll Free: 800.433.3615 | Local: 330.745.2300

Customer Support

Our goal is to provide you with the most appropriate marking solution available based on your individual needs and circumstances

Customer Support

Our goal is to provide you with the most appropriate marking solution available based on your individual needs and circumstances. We are also very knowledgeable about the industries we serve so that your solutions meet or exceed the necessary compliance requirements, industry regulations, quality tolerances and more.

We are pleased to provide important resources throughout this site, but encourage you to contact us directly to ensure that all of your needs are carefully considered and accurately met.

Utilize this section to identify the people at Excelsior that can help you find the right solution, download product information or forms and review FAQs for quick insight. We look forward to working with you.

Contacts Directory

Dave Sutter

Dave Sutter


Katie Sutter

Katie Sutter


Tami Warlop

Tami Warlop

Graphics Manager

Stephanie Aloi

Stephanie Aloi

Customer Service Manager

Brian Collins

Brian Collins

Graphics Technical Sales Manager

Tara Myers

Tara Myers

Accounting Manager

Adam Tenney

Adam Tenney

Machining Supervisor



CCO - Chief Canine Officer



Excelsior Marking

888 W. Waterloo Road
Akron, Ohio 44314

Extensions will only work with local numbers

Local: (330) 745-2300
Fax: (330) 745-2333
Toll Free: (800) 433-3615



Q: What types of branding irons are available?

A: We sell hand held branding irons that are available in an electric model, 110 or 220 volt, and a propane model, which runs on propane gas. They are available with various size heads and various types of handles for the irons. We also have a model that will fit on a drill press.

Q: Do you make the branding dies for the branders?

A: Yes, we machine all of the dies in our manufacturing facility and can custom make a branding die to fit any type of branding equipment, either hand held or automatic. We also machine individual characters and type to be used on the branding equipment. We have developed several improvements to the branding dies to help them burn in quicker and cleaner than any other dies on the market.

Q: How long does it take to brand a pallet?

A: It is hard to give one answer because there are so many factors that can affect the branding time such as type of equipment, hand held or automatic, the type of wood you are branding, branded image size, the image itself, whether the wood is wet or dry, if it is frozen, etc. As a guideline, most automatic branding units will brand a pallet in 3-5 seconds and a hand held iron will brand a pallet in 5-10 seconds, depending on the factors listed above.

Q: How do you determine which branding iron you need?

A: Our staff can help you with that. We will consider the quantity of pallets you are going to brand in a given time frame, the size of the branded image, the type of environment you will be branding in as well as some other factors.

Q: What is the best way to care for the irons and dies?

A: Our staff can provide detailed information based on your specific situation. Most of the equipment is very low maintenance but with a little care you can help to extend the life of the branding iron, the heating element and the branding dies.

Q: What type of files do we accept for programming?

A: We prefer DXF files, but also accept DWG files or IGES for solids and surfaces.

Q: What other types of files do you work with?

A: We work with all types of Microsoft files as well as PDF, JPG, TIF and GL2.

Q: What programming software do you utilize?

A: We use Mastercam for Mill Level 3, Solids and Multiaxis & Tire C-Hook for Mastercam X6.

Q: What types of CNC machines are available and what are their capacity levels?

A: At Excelsior, we operate three (3) Lang 4-axis lettering machines, primarily used to engrave lettering on contoured surfaces; capacity is 59″ O.D. with a 47″ diameter limit on the engraving reach. We also operate four (4) Haas milling/drilling machines. One is a 5-axis machine with a capacity of 10” x 10” x 4”. The others are 3-axis machines with a 17″(z) x 20″ (y) x 48″(x) capacity. Note, any use of fixtures and/or vises will reduce these dimensions by the size of the holding apparatus.

Q: What is  the smallest size you can engrave?

A: It depends, but as an example, we can engrave a United States flag on a .20″ wide by .30″ long steel stamp, with all 50 stars on it.

Q: Which metals do you commonly use?

A: We reguarly use brass, copper, aluminum, stainless steel, HRS, CRS as well as heat-treated metals including D2, O1, S7 and 8620 steel.

Q: What if the only file I have is a JPG?

A: Our graphics department is capable of generating a DXF from a JPEG.

Q: What are your quantity limits? Is there a minimum order size?

A: We are equipped to produce an order quantity of 1 or 2500 and anywhere in between. One of our specialties is concept and prototyping, which enables us to make low order quantities and still, be economical.

Q: What is the lead-time for an order?

A: Once a purchase order or payment is received, our typical lead-tme is two weeks.

Q: What type of material do you use?

A: We produce solvent-washed flexographic sheet photopolymer plates digitally imaged. We have the following thicknesses available; .045, .067, .107, .112, .155, and .250.

Q: What size plates can you make?

A: Our graphics department has the ability to make plates up to 52″x80″ and mount up to 66″x115″.

Q: What is your typical turnaround time?

A: Our typical turnaround time is one day for a proof and two days for negatives and/or plates after proof approval. Of course, turnaround time is subject to the size of the job and needs of the customer. Your graphics department representative will supply accurate timing for your specific project.

Q: How can I provide my files?

A: Art can be supplied in a number of ways. We can receive digital files via email up to 5MB. Files over 5MB can be transferred through Excelsior’s easy to use, secure, web-based Share File. Contact Brian Collins for more information or help with file transfer.

Q: What kind of proofing options do you provide?

A: We offer multiple proof types based on the needs of the customer. The most common proof is a PDF via email, also called a soft proof. We also provide full size inkjet proofs and GMG contract DotProofs up to 44” wide.

Q: What types of printers do you work with?

A: We work with any company that uses photopolymer plates. Our partners include label printers, poly bag printers, flexible packaging printers, corrugated box printers, screen printers, and offset printers.


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When the Battered Women’s Shelter needed options and guidance for Residential Room Signage, we turned to Excelsior Marking. We knew we needed room plaques that captured the mission of the organization. Something that was not overstated, yet was clear, concise and classy. We wanted signage that made a positive statement in style, color and size. The professionals at Excelsior Marking listened to our needs and designed options that were far beyond our expectations, resulting in beautiful signage that captured the hope and healing that happens within our shelter rooms each day
Terri Heckman

CEO, The Center for Hope and Healing/The Battered Women’s Shelter of Summit and Medina Counties